Regulations of User Protection rules

Customer Complaint Handling Process:

1. Customers may submit service-related complaints within 60 days of the incident that prompted the complaint or the date of receiving a disputed invoice for billing-related issues, unless they can demonstrate they were unaware of the issue at the time.

2. Upon filing, customers receive a complaint reference number and expected resolution timeframe via SMS from Dawiyat Integrated. All complaints will be resolved within 5 days of submission.

3. Customers receive a written response to their complaint via SMS from Dawiyat Integrated.

4. Customers dissatisfied with the resolution may escalate their complaint to the Communications, Space and Technology Commission within 180 days of case closure.

5. Customers can submit and track complaints or objections through all official company channels, including:

- Customer Service Hotline: 8001240620 - Twitter: https://x.com/DAWIYAT

6. For complete information on user protection rights, please visit: (Regulations of User Protection rules).